You seek challenges, not comfort zones.You are familiar with the basics of customer service, such as relevant KPIs like NPS, CES, FCR, ASA, etc., as well as modern customer service systems (e.g. CRM, omnichannel solutions, conversational AI).You enjoy working in an award-winning team, appreciate competition, like to celebrate successes and consider great team spirit to be essential.Your business fluent written and spoken German is complemented by very good English skills.
As part of our team, you will take on the following responsibilities: You take full end‑to‑end responsibility for the coordination of overarching and clearly defined tolling projects and related tasks.You are responsible for holistic stakeholder management and act as the central point of contact for all Sales Units regarding tolling products, services, and functional initiatives, as well as for all other relevant stakeholders.You structure and drive alignment processes between departments, for example on offer strategies, roadmaps, pricing, or campaigns.You prioritize and coordinate sales requests in close alignment with the respective functional teams.You translate complex technical and business topics into clear, understandable content for all relevant stakeholders.You build and actively maintain a strong, reliable network across all stakeholders, with a particular focus on the Sales Units.You actively manage stakeholders by identifying needs, managing expectations, and addressing conflicts in a solution‑oriented manner.You continuously develop and improve product‑ and sales‑related processes, such as information flows, feedback loops, and go‑to‑market approaches.You identify synergies across all involved stakeholders and units and derive concrete actions from them.
What makes you stand out You hold a degree in Business Informatics, Data Science, Computer Science, Industrial Engineering, Business Administration, or a comparable field.You have several years of experience in building, operating, or further developing data‑driven products—ideally in a sales, marketing, or customer service context.You have solid knowledge in designing and developing cloud‑based data products such as data warehouses, semantic layers, analytical models, and reporting and analytics solutions.You possess strong knowledge of data architectures, data engineering, data science, and data governance.You bring experience in leading interdisciplinary teams both functionally and disciplinarily—ideally including Data Engineers, Data Scientists, Product Owners, and Data Governance roles.You demonstrate strong analytical and conceptual thinking skills and the ability to prepare complex topics in a structured and understandable way.You communicate effectively and are able to bridge different target groups (business & tech).You work with strong execution and results orientation while ensuring high data quality.You have excellent German and English skills, both written and spoken.
What makes you stand out You have a degree in Business Informatics, Computer Science, or a related field, along with at least three years of experience in business consulting, product management, or a similar business‑oriented environment.You bring proven experience in implementing AI or automation initiatives that deliver measurable business impact.You possess practical knowledge of Agentic AI, LLMs, prompt engineering, and other GenAI concepts.You have hands‑on experience with low‑code / no‑code tools such as Cognigy, Copilot Studio, Power Automate, and Power Apps.You have foundational data literacy (data sources, permissions, PII, telemetry) and can build simple impact dashboards in Power BI; experience with Azure AI Foundry or conversational AI platforms is a plus.You work collaboratively and independently, can translate complex technical AI topics into clear business language, and have strong English skills as well as German proficiency at least at B2 level.
You have experience in the eCommerce environment with a focus on UX and frontend across key shopping touchpoints. You manage stakeholders and partners such as UX, Marketing, Data, Development, and external agencies with confidence. You are experienced with analytics tools and testing tools and have know‑how in personalization and journey design.
In doing so, you will work closely with Controlling, Product Management and Sales to derive recommendations for action.Competitive analyses: You will carry out structured market and competitive analyses, such as benchmarking EETS providers and their differentiating features, and derive strategic implications for the Toll business unit.
What makes you stand out You have a degree in (business) informatics or a comparable qualification.You have several years of experience in software development with Java and Spring/Spring Boot.You are highly skilled in designing and implementing microservice architectures.You also have a deep understanding of modern authentication and authorization concepts and ideally experience with Keycloak.You are familiar with cloud platforms, preferably Azure, as well as container technologies such as Docker and Kubernetes.You bring knowledge of CI/CD, API design (REST, OpenAPI), databases (SQL/NoSQL), and monitoring tools.You stand out for your analytical thinking, strong communication skills, team spirit, and clear customer focus.
What makes you stand out You have a degree in computer science, information security, business informatics, or a comparable qualification.You have gained more than 5 years of practical experience in an IT environment (e.g., as IT manager, administrator, project lead, or responsible for implementing IT-related topics).You also have several years of experience in IT-related audits, preferably in an auditing firm, a bank, or a billing company.You possess knowledge of common IT and information security frameworks and/or requirements such as ITIL, Cobit, ISO 27001, BAIT, NIST, or BSI IT baseline protection, as well as SAP audit expertise, Microsoft Active Directory and Azure, Jira, and Apache.You communicate fluently in German and English, both spoken and written.Ideally, you already hold certifications such as CISA, CIA, CISM, or CISSP, or you are willing to obtain them with our support.You are willing to travel to DKV MOBILITY GROUP locations or to our outsourcing partners for on-site audits, demonstrate intercultural competence, and commit to continuous professional development.
What makes you stand out You hold a degree in business, engineering or a related field, or an equivalent qualification.You bring several years of experience in analysing, designing and optimising digital service and end‑to‑end processes, and have successfully implemented these in projects.You work confidently with methods such as Lean, Six Sigma or comparable approaches and ideally have experience in process modelling, particularly BPMN 2.0.Your way of working is structured, analytical and solution‑oriented, with a strong focus on user‑ and service‑centric digital processes.You stand out through strong communication and facilitation skills, confident stakeholder management, and enjoy working both independently and as part of a team.You are familiar with contributing to strategic initiatives aimed at further developing digital service processes.Fluent German skills, combined with very good English skills, complete your profile.
You advise IT teams on classification, protection requirements, and dependencies within the infrastructure and support them in implementing regulatory requirements such as NIS2 or DORA. What makes you stand out You hold a degree in (Business) Informatics or have completed a comparable education or training in the field of IT.